Refund and Returns Policy

At Inmymomera, customer satisfaction is our top priority. We strive to provide high-quality products and excellent service, but we understand that sometimes returns or refunds are necessary. Our policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Items that are damaged, altered, or missing parts due to customer handling may only be eligible for a partial refund or may not be accepted.

Non-Returnable & Non-Refundable Items

Certain items cannot be returned due to their nature or for health and safety reasons. These include but are not limited to:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary products (e.g., undergarments, personal hygiene items)

  • Hazardous materials (e.g., flammable liquids, gases, or chemicals)

  • Gift cards & downloadable digital products

  • Personalized/customized products (unless defective or damaged upon arrival)

  • Health and personal care items

Return & Refund Process

1. Initiating a Return

To return an item, please contact our customer support at [email protected] with your order number, reason for return, and proof of purchase. Do not return items before receiving confirmation.

2. Returning the Item

After approval, mail the product to our return address: 7 Coronation Road, Dephna House, Launchese, London, United Kingdom, NW10 7PQ.

Important:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

3. Inspection & Approval

Once we receive your return, we will inspect the item and notify you via email regarding approval or rejection. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

Partial Refunds

In certain cases, only partial refunds will be granted:

  • Books with obvious signs of use

  • Opened media items (e.g., CDs, DVDs, video games, software)

  • Items not in original condition (damaged or missing parts not due to our error)

  • Items returned beyond the 30-day return window

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account again.

  2. Contact your credit card company; processing times vary.

  3. Reach out to your bank, as there may be a delay.

  4. If you still haven’t received your refund, email us at [email protected].

Exchanges

We replace defective or damaged items free of charge. To initiate an exchange, contact us at [email protected] with a description and photos of the issue. If approved, ship your item to 7 Coronation Road, Dephna House, Launchese, London, United Kingdom, NW10 7PQ., and we will send a replacement.

Sale Items

Only regular-priced items are eligible for refunds. Sale or clearance items are final sale and cannot be refunded.

Gift Returns

If your item was purchased as a gift, you may receive a gift credit for the return amount. If the item was not marked as a gift or was shipped to the buyer first, the refund will be sent to the original purchaser.

Shipping Costs & Responsibility

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). Shipping fees are non-refundable, and any refund issued will have return shipping costs deducted.

Need Assistance?

For any return, refund, or exchange inquiries, please contact our support team at:
📧 [email protected]

We are committed to providing a smooth and fair return process to ensure customer confidence and satisfaction.